Support
We aim to reply within 2 business days, Monday to Friday.
Status Desk
Once Status Desk is published on WordPress.org, please ask in its support forum there, so other store owners can find the answer too. Until then, email us.
Status Desk Pro
Status Desk Pro is not released yet. Once it is available on WooCommerce.com, you will get support through your WooCommerce.com account.
Questions before you install, or anything else: office@wedoingood.com
What support covers
- Installing and setting up our plugins
- How a feature works
- Bugs, and compatibility with current WordPress and WooCommerce versions
Custom development and problems in other plugins or themes are outside support. Tell us anyway, and we will say if we can help.
Security issues
Found a security problem in one of our plugins? Please email office@wedoingood.com with the subject “Security” and do not post details in public forums. We will confirm receipt, keep you informed and work on a fix as quickly as we can. Please allow reasonable time before disclosing details publicly.
What helps us help you
- Your WordPress, WooCommerce and plugin versions
- The steps that lead to the problem
- A screenshot, if something looks wrong
Please never send passwords or admin access by email. How we handle your email: Privacy Policy.